35+ years of expertise & versatile range of services

We are the only independent wholesale express company in the Middle East, and one of the oldest in the world.

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OUR NETWORK.

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ABOUT US.

As one of the world’s oldest and largest independent wholesale express companies, Universal Express enjoys a solid reputation built upon a quarter century of reliability, trust and efficiency.

With operations in the UAE, Singapore, Kenya and Africa, our primary distribution area covers some of the world’s fastest growing markets and a population of about three billion people.

We provide retail couriers and freight-forwarders with reliable service to profitably develop their trade lanes across the world, with express door-to-door delivery of documents and parcels to over 220 countries – many of them on a same-day or next-day basis.

HISTORY.

Universal Express was founded in 1985, addressing a growing regional demand for reliable express services. Our operations commenced with a single line-haul route between Dubai and London, and swiftly grew in response to the demand for our efficiency and professionalism alongside our reputation for innovation and reliability. We now operate 12 daily line-haul services and handle deliveries for over 100 courier companies around the world.

Over the past quarter century, Universal Express has built an unmatched reputation for 24/7/365 reliability and solid customer service. Our client base now incorporates all of the region’s courier companies, and we have been honoured with performance awards from Emirates Airlines, Singapore Airlines and Air India.

MILESTONES.

1985

Start of Operations – one line-haul route to London

1988

Joint venture with IFC Bombay  and launch of the Dubai-Bombay route

1989

Inauguration of our Singapore office

1991/2003

Uninterrupted flight operations during both Gulf Wars

2007

Launch of web-enabled tracking and tracing

2010

Ten daily line-haul routes in operation

2013

Twelve daily line-haul routes, Nairobi office opened

2018

Linex acquisition

OUR SERVICES.

Universal Express offers a broad range of shipment and delivery services, for both domestic and international consignments.

As part of our line-haul capabilities we handle documents, small parcels and freight. This is complemented by a variety of delivery modes, on board courier services, and time-critical AOG support. 

We also undertake customs clearance and brokerage as required, and welcome the opportunity to develop special solutions in response to specific client requirements.

Aircraft On Ground (AOG)
Offering reliable 24/7 support to the aviation industry, we ensure fast and dependable delivery of emergency AOG parts to airports around the world. With virtually no limits on dimensions and weight, we undertake customised door-to-door handling (including dangerous goods) and flexibly utilise air charters, on board couriers and other dispatch modes as appropriate.
Customs Clearance & Brokerage
Our long and close relationships with key Customs Bodies in the various countries we operate in, ensures that we are aligned with processes and a have current information on clearance documentation, harmonized codes and various permissions for all commodities. This in turn ensures quick and efficient custom clearance lead times.
Deliveries
Express Transhipments
For time-sensitive international shipments, this door-to-door service ensures delivery by the end of the same or next business day in major cities. Smaller loads on multiple sectors are consolidated and redistributed through our hubs in Singapore and Dubai for clearance and delivery across the Middle East, Africa, Asia, the Indian sub-continent, Europe, Australasia and the Americas. Universal Express’s integrated IT systems ensure reliable visibility of shipment status from origin to destination, and POD (proof of delivery notifications) are provided within 24 hours of delivery.

Deferred Service
A cost-effective solution for less urgent and/or heavier shipments, this door-to-door service guarantees delivery of single or multi-piece consignments within a specified number of days. Delivery notification is available on request.
E-commerce
We can handle, stock, pack and deliver E-commerce shipments in and out from our DUBAI, SINGAPORE, AND NAIROBI hubs to any part of the world.

Customs clearance services
First, Middle and Last mile delivery capabilities
Middle East, Africa and Asia Regional distribution
Fulfilment services
C.O.D. (Cash on delivery)
FBA clearance
Returns services
Line Haul
We commenced operations in 1985 with a single line-haul route; and today operate twelve daily routes to destinations around the world. We offer our clients a highly reliable uplift guarantee, in addition to late cut-offs and simplified clearance procedures, all facilitated by our enduring relationships with Emirates, Air Arabia, Etihad Airways, Singapore Airlines,Virgin Atlantic, Air India and others. Our line-haul services include direct flights via onboard couriers, UCB mode or express cargo, with guaranteed uplift and no minimum charges. Express bags are normally cleared by the consignee upon arrival, but we can undertake this clearance if required. Our clients also benefit from excellent consolidation rates which enable them to enhance their service quality and reduce costs.
Documents & Small Parcels
Freight forwarders, domestic express operators, and smaller courier companies all use our wholesale express delivery services. Our relationships with integrators and independent couriers guarantees neutrality, reliable performance and excellent rates.
Freight
Airport to Door (Outbound)
Door to Airport (Inbound)
Customs Clearance & Brokerage
Delivery & Collection Services (heavyweight shipments)
On Board Courier (OBC)
For highly urgent and/or valuable consignments that require immediate and secure delivery, we offer hand-carriage of cargo on the next available scheduled flight via the fastest and shortest route. Our nominated representative boards the aircraft with your consignment, and upon arrival clears customs and then makes the final delivery by hand. You will receive constant updates regarding the shipment’s status and final handover.
Special Solutions
Our extensive experience allows us to respond swiftly and effectively to your needs for unique and specialised services. This includes shipments which need to be collected or delivered over weekends and holidays. We create special solutions to match your specific requirements, leveraging our worldwide network of partners and affiliates to ensure smooth, secure and hassle-free turnarounds.
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OUR NETWORK.

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With our own offices in key markets and a close-knit network of partners and affiliates around the world, Universal Express offers clients a dependable and experienced team of seasoned professionals.

Combining proactive customer service and in-depth local knowledge, we work with you to develop effective and reliable solutions for all your domestic and international transport requirements.

OUR TESTIMONIALS.

How can we help?

Talk to us today and discover how we can add value to your business

Offices

United arab emirates (Head Office)

Universal Express LLC

Office No.103, Al-Nisf Building, Dubai Airport Road,
P.O.Box 825, Dubai, United Arab Emirates

kenya

Universal Express Ltd

P.O. Box 2187-00606,
Trance Towers, 7th Flr Office No.7&B3, Tsavo Road,
South B, Nairobi

singapore

Universal Courier Express

Cargo Agent Building-D, #02-24, 9,
Airline Road, Singapore, 819827

Contact

United arab emirates (Head Office)

CS: +971 4 601 5285/6
T:    +971 4 352 5050
E:     info@universalexpressgroup.com

kenya

T: +254 20 444 1104/5
E: info@universalexpressgroup.com


singapore

T: +65 654 53778/9
F: +65 654 53780
E: info@universalexpressgroup.com