35+ years of expertise & versatile range of services
We are the only independent wholesale express company in the Middle East, and one of the oldest in the world.
As one of the world’s oldest and largest independent wholesale express companies, Universal Express enjoys a solid reputation built upon a quarter century of reliability, trust and efficiency.
With operations in the UAE, Singapore, Kenya and Africa, our primary distribution area covers some of the world’s fastest growing markets and a population of about three billion people.
We provide retail couriers and freight-forwarders with reliable service to profitably develop their trade lanes across the world, with express door-to-door delivery of documents and parcels to over 220 countries – many of them on a same-day or next-day basis.
Universal Express was founded in 1985, addressing a growing regional demand for reliable express services. Our operations commenced with a single line-haul route between Dubai and London, and swiftly grew in response to the demand for our efficiency and professionalism alongside our reputation for innovation and reliability. We now operate 12 daily line-haul services and handle deliveries for over 100 courier companies around the world.
Over the past quarter century, Universal Express has built an unmatched reputation for 24/7/365 reliability and solid customer service. Our client base now incorporates all of the region’s courier companies, and we have been honoured with performance awards from Emirates Airlines, Singapore Airlines and Air India.
Start of Operations – one line-haul route to London
Joint venture with IFC Bombay and launch of the Dubai-Bombay route
Inauguration of our Singapore office
Uninterrupted flight operations during both Gulf Wars
Launch of web-enabled tracking and tracing
Ten daily line-haul routes in operation
Twelve daily line-haul routes, Nairobi office opened
Universal Express offers a broad range of shipment and delivery services, for both domestic and international consignments.
As part of our line-haul capabilities we handle documents, small parcels and freight. This is complemented by a variety of delivery modes, on board courier services, and time-critical AOG support.
We also undertake customs clearance and brokerage as required, and welcome the opportunity to develop special solutions in response to specific client requirements.
For time-sensitive international shipments, this door-to-door service ensures delivery by the end of the same or next business day in major cities. Smaller loads on multiple sectors are consolidated and redistributed through our hubs in Singapore and Dubai for clearance and delivery across the Middle East, Africa, Asia, the Indian sub-continent, Europe, Australasia and the Americas. Universal Express’s integrated IT systems ensure reliable visibility of shipment status from origin to destination, and POD (proof of delivery notifications) are provided within 24 hours of delivery.
A cost-effective solution for less urgent and/or heavier shipments, this door-to-door service guarantees delivery of single or multi-piece consignments within a specified number of days. Delivery notification is available on request.
Customs clearance services
First, Middle and Last mile delivery capabilities
Middle East, Africa and Asia Regional distribution
C.O.D. (Cash on delivery)
Door to Airport (Inbound)
Customs Clearance & Brokerage
Delivery & Collection Services (heavyweight shipments)
With our own offices in key markets and a close-knit network of partners and affiliates around the world, Universal Express offers clients a dependable and experienced team of seasoned professionals.
Combining proactive customer service and in-depth local knowledge, we work with you to develop effective and reliable solutions for all your domestic and international transport requirements.
Universal Express has been a business partner of DHL Express UAE for the last decade and more and we have always found them to be a professional and customer centric business unit.
Good Work! Good Team!......Way to Go.
Our association with Universal express has immensely helped our business to grow.
They always come up with new collaboration opportunities and new possibilities.
The team at Universal express is very professional, helpful and proactive.
They have a very responsive team and are an easy company to work with - the service levels are high and reliable.
Every aspect of your service has been beyond reproach and every member of staff has been courteous, polite and reliable.
I've worked with couriers over the years, and I would rank Universal Express as one of the most strategic teams with whom I've partnered.
The friendly & professional service offered by your entire team has made our work easy and has enabled us to compete with some of the main players for export and import business.
Over the years our business has grown with mutual cooperation and great service standards. We will be happy to recommend Universal Express to any customer around the world.
How can we help?
Talk to us today and discover how we can add value to your business
United arab emirates (Head Office)
Universal Express LLC
Office No.103, Al-Nisf Building, Dubai Airport Road,
P.O.Box 825, Dubai, United Arab Emirates
Universal Express Ltd
P.O. Box 2187-00606,
Trance Towers, 7th Flr Office No.7&B3, Tsavo Road,
South B, Nairobi
Universal Courier Express
Cargo Agent Building-D, #02-24, 9,
Airline Road, Singapore, 819827
United arab emirates (Head Office)
CS: +971 4 601 5285/6
T: +971 4 352 5050
T: +254 20 444 1104/5
T: +65 654 53778/9
F: +65 654 53780